• Leveraging the expertise in telco billing to build revenue opportunities in e-commerce
  
• Understanding how transactions via the handset can cut down on incomplete transactions and transaction processing: How to benefit from this
  
• Solutions to manage 3rd party relationships and multiple revenue streams
  
• Managing the “gateway risks” associated with mobile payments and e-commerce payment channels
  Dr Ampai Pornprasertsakul, Deputy Director, Services Support Systems, TRUE MOVE              

• Exploring the new services and applications that 3G will bring to Bangladesh
  
• What are the implications for existing billing systems
  
• Building the business case for a billing system upgrade – Pros and cons
  
• Technical and process challenges of migrating customers and services to a new system
  Syed Sohael Reza, Head of IT Operations - GM, GRAMEENPHONE

• Putting prepaid at the heart of emerging hybrid consumption models
• What are the implications of the changing nature of prepaid on your billing and charging systems
• The business benefits of end-to-end prepaid system that is ready for the era of convergence
• Prepaid solutions to enable advanced devices and services and sophisticated rating, packaging and pricing schemes
  Guy Hilton, Manager, Product Marketing - Revenue Management Products & Solutions, AMDOCS

11:40

 E-Billing: Driving Adoption Rates of Online Billing to Reduce Costs and Maximise Revenue Growth Opportunities

• Approaches to boost adoption rates of online e-billing: Simplicity, clarity, functionality
  
• Adding value to the online bill – What functions does the customer want on their online bill?
  
• Strategies and solutions to increase pull-through to sales and customer service from online billing
  
• How to use online billing capabilities to sell additional credit to customers approaching their usage cap
  Hugh Roberts, Senior Strategist, PATNI TELECOMS CONSULTING

• Identifying the common RA difficulties associated with multi-element bundled services and products
• Retooling revenue assurance to manage multiple systems and data streams
• Managing and reconciling multiple customer profiles across platforms
• Solutions for end-to-end testing of cross-platform offers and promotions
  Janice Remedios ,Operations Manager - Revenue Assurance , TELTSRA CORPORATION

• Timelines for the transition to all-IP networks and implications to your RA processes
  
• Overcoming the challenges of tracking packet-based traffic and assigning tariffs
  
• Why margin assurance is becoming the new priority for the RA professional in the IP environment
  Cliff McIntosh, Revenue Assurance Manager, BT GLOBAL SERVICES

• Outlining the importance of clearly defined roles within the RA function
  
• Examining the relationship between RA, Credit and Fraud management
  
• Consolidating RA, Credit and Fraud Management functions to improve Business Assurance
  
• Leveraging the benefits of merging the organization, systems and processes to improve overall ROI
  Álvaro Ribeiro, General Manager Asia Pacific, WEDO TECHNOLOGIES

• Strategies to identify roaming fraud and reduce incorrect rating of roaming calls
• How to ensure timely receipt of call data from interconnect and roaming partners
• How to track and assign tariffs to IP packet-based roaming traffic
• RA approaches for managing subscription-based data services when the user roams
  Erez Shalom, Research and Business. Information Department Manager, CELLCOM ISRAEL

• Latest fraud trends in the telecoms industry
• Using a Fourier-Transform based methodology to optimize fraud detection
• Why is it so effective in aiding fraud detection?
• Applying the methodology to real-life incidents of fraud
  Zhan Zhang, Chief Architect , BSS/OSS Team, ZTE

• Assessing the major new examples of fraud in 2009/10
• What impact has the recession had on incidents of fraud?
• Creating strategies to manage the fraud risks associated with new products and services
• Processes and solutions to achieve real-time fraud detection and prevention
  Peter Coleman, Executive Director, DELOITTE SINGAPORE
  Mike Willett, Director, Strategic Risk Management
  WAYWICK MANAGEMENT
  Formerly Director, Fraud & Revenue Assurance at TELSTRA

• Value creation through an integrated RA approach - Networks, processes, organization and business evolution
• Practical lessons learnt from a range of business consulting and systems integration projects
• What end-to-end RA means for profitability, customer experience and reduced churn
  Patrick Lim, Associate Principal, ERICSSON SOUTHEAST ASIA

• What is Revenue protection?
• How do we grow from Revenue Assurance to Revenue Protection?
• The functional extension of the RA umbrella
  Ashwin Menon, Consultant - Customer Solutions, SUBEX

• Why Billing, RA and Fraud Management are essential in an increasingly complex and competitive marketplace
  
• Ways to demonstrate the cost-benefit of robust RA and fraud management to the board
  
• KPIs and tools to benchmark performance and measure success